Frequently Asked Questions
What size should I choose?
All Cherroly® pads provide 100% natural heat and cold therapy. Choose your size based on the area you want to treat:
- Small 8" × 12" | The Targeted Powerhouse:
Compact and gently weighted for precise placement. Best for focused relief on the neck, knees, or specific muscle knots. - Petite 6.5" × 21" | The Flexible Specialist:
Our most "scrunchable" and lightweight design. Best for joints (wrists, ankles), small curves, and those who prefer a lighter touch. Highly recommended for smaller individuals or seniors. - Medium 8" × 24" | The Versatile All-Rounder:
Balanced weight and coverage. Best for the lower back, abdomen (menstrual cramps), and shoulders. - Large 8" × 33" | The Full-Body Comforter:
Our longest design (9" longer than the Medium). Best for maximum coverage on the full back, hips, or legs.
How do I heat my Cherroly® pad?
Safe Heating for 100% Natural Relief
For the best results and to ensure safety, follow these guidelines for your microwavable cherry pit heating pad:
- Check Settings: Verify your microwave power setting before use.
- First-Time Use: If heating for the first time, start with half the recommended time to test your microwave's intensity.
- Inspect & Touch: Visually inspect the pad and cautiously check the temperature by touch before continuing.
- Turntable Safety: If your microwave has a carousel, ensure the pad is folded or positioned so it rotates freely. Even rotation is essential for even heat distribution.
- Heat with Caution: If additional warmth is needed, continue heating in short increments, checking frequently to avoid overheating.
Recommended Heating Times
Our recommendations are based on a standard 1,000-watt household microwave (1.7 cubic ft) on the "High" setting. Because microwave power and individual temperature preferences vary, your product may require slightly more or less time. Always heat with caution.
Please determine the ideal heating time for your specific product size:
- SMALL - 2 minutes
- PETITE - 2.5 minutes
- MEDIUM - 4 minutes
- LARGE - 5.5 minutes
⚠️ WARNING: Fire & Overheating Risk
Do not burn your product. While Cherroly® heating pads are made from heat-resistant natural materials, they are not treated with flame retardants. To prevent burning or fire:
- Ensure Even Heating: Always follow the instructions above to avoid "hot spots."
- Keep it Clean: Ensure the pad is completely dry and free of oils, grease, food, or foreign debris before microwaving.
- Clean Microwave: Always ensure your microwave is clean of food residue before and after each use.
Can I heat my Cherroly® pad in a conventional oven?
While Cherroly® pads are optimized for the moist heat produced by a microwave, they can be heated in a conventional oven if a microwave is unavailable. Please note that oven heating produces dry heat, which some users prefer, though it requires more time and care.
Oven Heating Instructions:
- Temperature & Time: Preheat your oven to 350°F. For a Small size pad, heating typically takes about 35 minutes. Times may vary, so check the temperature frequently until your desired warmth is reached.
- Use a Tray: Always place the pad on a clean, dry cookie sheet or oven-safe tray. Never place the pad directly on the oven rack.
- Cleanliness: Ensure both the tray and the fabric are free of oils or food residue to prevent staining or scorching.
⚠️ Oven Safety Warnings:
- Never Leave Unattended: Always monitor the pad while it is in the oven.
- Fire Safety: Keep the pad away from open flames. Our 100% natural cotton is not treated with flame retardants.
- Avoid Overheating: Excessive heat can damage the natural cherry pits and fabric.
Pro Tip: For the most soothing experience and the safest results, we strongly recommend using a microwave to achieve the signature moist heat therapy Cherroly® is known for.
Can I use my Cherroly® heating pad cold?
Yes, Cherroly® cherry pit pads provide a gentle, dry coldness that is perfect for calming inflammation without the harsh, freezing intensity of traditional gel packs.
Steps for Cooling:
- Protect the Pad: Place your Cherroly® pad inside a resealable plastic bag to keep it clean and dry while in the freezer.
- Chill Time: Depending on the size, allow 1 to 3 hours for the pad to chill thoroughly. For convenience, you can store your pad in the freezer indefinitely so it is always ready for use.
- Optional Moist Cold: For a deeper cooling sensation, you may lightly mist the fabric with water before chilling. Avoid saturating the fabric to prevent ice from forming.
⚠️ Important Safety Rule:
Always ensure the heating pad is completely dry before microwaving it again. Never heat a frozen or damp pad.
How long does the heat or cold last?
Heat or cold typically lasts 20–30 minutes, depending on the environment and how the pad is used.
How do I clean my Cherroly® heating pad?
Maintaining your Cherroly® pad is simple. To ensure the longevity of the natural cherry pits and organic cotton fabric, follow these care instructions:
1. Use a Protective Cover (Recommended)
The easiest way to keep your pad clean is to use a removable and washable cotton cover. This protects the inner pad from oils and dirt, making regular maintenance effortless.
2. Spot Cleaning & Hand Washing
For minor spills, the pad can be spot cleaned with a damp cloth. For a deeper clean, you may hand wash the entire pad using mild soap and water. Always allow the pad to air dry completely before use.
3. Machine Washing & Drying
Unlike many other heating pads, Cherroly® is machine washable. To wash the entire pad:
- Use a Laundry Bag: Place the pad inside a sealed laundry bag to protect the fabric.
- Wash with Like Colors: Wash with your regular laundry using mild detergent. Avoid bleach.
- Dry Thoroughly: You may use a clothes dryer on a standard setting. Because the cherry pits are dense, ensure the pad is 100% dry before microwaving or storing.
- Note: Be mindful of your washer's balance, as the pad becomes heavy when wet.
⚠️ Important Safety Rule: Never microwave a damp or wet heating pad. The product must be completely dry to ensure even heating and prevent damage.
What are cherry pits, and why are they used?
Cherry pits are a natural filler that retain heat and cold evenly. They provide gentle, consistent comfort without chemicals or synthetic materials.
Does the Cherroly® heating pad have a scent, and will it fade?
Yes, your Cherroly® product has a naturally subtle, fruity, or nutty aroma. Because our pads are generously filled with 100% natural cherry pits, the scent comes from the kernel inside the shell. This natural fragrance often intensifies slightly when heated, which is a normal characteristic of high-quality cherry pit seeds.
Pure and Unscented - Unlike many competitors, we add no artificial fragrances or essential oils to our products. You are experiencing the clean, earthy scent of nature. While some describe the aroma as similar to sourdough or toasted nuts, most users find it soothing.
Why the Scent is Noticeable - We use a premium, heavyweight organic cotton knit fabric that is highly breathable. This allows for superior moisture release and flexibility, but it also means the natural scent of the cherry pits is more detectable than it would be through synthetic or treated fabrics like denim or suede.
Will the scent go away? Yes. The inherent natural scent typically fades over time with regular use. Most customers find that as the product "breaks in," the aroma becomes much fainter, or they simply become accustomed to the natural, earthy smell of their pad.
Is the Cherroly® heating pad noisy?
Because Cherroly® pads are filled with 100% natural, polished cherry pits, they produce a gentle, rhythmic sound when moved. Many users find this subtle "rattle" to be calming and therapeutic, often comparing it to the soothing sound of a waterfall or soft rain.
Quiet During Use
While the pits may create a noticeable sound if the bag is shaken, our pads are generously filled to ensure the seeds stay nestled together. Once placed against your body, the pad remains still and silent, conforming to your curves to provide steady, quiet relief.
A Sensory Experience
The sound is a natural result of high-quality, dried cherry stones colliding softly within our breathable organic cotton fabric. Whether you find the sound meditative or simply a sign of its natural origins, the pad is completely silent whenever it is at rest.
Is the pad safe for sensitive skin?
The cover is made from GOTS-certified organic cotton and is gentle on skin. If you have sensitive skin, we recommend placing a thin cloth between the pad and your skin.
Can I use the pad if I’m pregnant?
We recommend that you consult your healthcare provider before using any heat or cold therapy products while pregnant.
Can this be used every day?
Yes. Cherroly pads are designed for regular use when used as directed.
Where are Cherroly pads made?
Each pad is carefully handmade in the USA with attention to quality and detail.
Are your products eco-friendly?
Yes. Our pads are reusable, made with natural materials, and designed to reduce waste from disposable heat packs.
What if I’m not satisfied?
We offer a 90-day money-back guarantee so you can try Cherroly with confidence.
What is the warranty on Cherroly® products?
Every Cherroly® product is backed by a 2-year limited manufacturer’s warranty against manufacturing defects. We stand behind the quality of our handcrafted heating pads and are committed to your long-term comfort.
How to Activate Your Warranty:
To ensure your product is covered, registration is required. Please visit cherroly.com to register your purchase and view full warranty details today.